Most in-stock orders are normally prepared within 1–3 business days after payment authorization. Verification, holidays, peak demand, inventory availability or unusually large orders may require additional time.

Available delivery methods and applicable shipping charges are displayed during checkout before the order is confirmed.

For supported U.S. destinations, standard carrier transit is generally estimated at 5–12 business days after dispatch. Processing time is separate and delivery estimates are not guaranteed arrival dates.

Orders may be fulfilled through our own operations or designated fulfillment partners depending on inventory and destination.

The registered business address is not necessarily the shipping or return warehouse used for every order.

When tracking becomes available after dispatch, shipment information is normally sent to the email address provided during checkout.

Please allow approximately 48 hours after label creation for initial carrier activity to appear where applicable.

Delivery estimates may be affected by carrier operations, customs inspections, weather, transportation disruption, holidays, remote destinations or circumstances outside normal operating control.

If a shipment appears lost or tracking stops updating for an extended period, contact us so the available carrier and tracking information can be reviewed.

Check the delivery area, mailbox, household members, reception desk, neighbors and carrier where appropriate. Contact Customer Care if the parcel remains missing.

Customers should provide complete and accurate delivery information. Address changes cannot be guaranteed after fulfillment preparation begins.

Orders containing multiple products may occasionally be divided into separate shipments because of inventory location, package size or fulfillment requirements.

Where international delivery is offered, customs duties, taxes, brokerage fees, clearance charges or local fees may apply unless expressly stated otherwise during checkout.

International shipments may be delayed by customs inspections or local import procedures. These processing times are outside our direct control.

If a parcel is refused or unclaimed, any refund or reshipment will be reviewed after the shipment is returned and may reflect reasonable shipping costs where permitted by law.

Certain products, destinations or shipping services may be unavailable because of carrier restrictions, legal requirements, operational limitations or product characteristics.

For shipping or tracking assistance, email service@toviqor.com and include the order number and tracking information where available.