Frequently Asked Questions
Products, orders, payment, shipping, tracking, returns and support.
Products & Brand
TOVIQOR™ is operated by Shenzhen Jindingfa Trading Co., Ltd., which manages store administration, online retail operations, customer service, order-related support and other website operations.
TOVIQOR™ focuses on water bottles and hydration products including everyday bottles, sports bottles, kids bottles, insulated bottles, shaker bottles, squeeze bottles, time-marker bottles, infuser bottles and travel-focused formats.
We aim to present products accurately, but photography, lighting, screens, materials and normal manufacturing tolerances may cause small differences in appearance.
Minor differences caused by materials, photography or normal production tolerances are not automatically defects. Materially incorrect or damaged items should be reported to Customer Care.
The relevant product page is the primary source for current prices, options, capacity, dimensions, features, included components, listed materials, care information and availability.
Orders & Shipping
Most in-stock orders are normally processed within 1–3 business days after payment authorization.
For supported U.S. destinations, standard carrier transit is generally estimated at 5–12 business days after dispatch. Processing time is separate.
Available shipping methods and applicable charges are shown at checkout before payment is completed.
Orders may be fulfilled through our own operations or designated fulfillment partners depending on inventory and destination. Shipment origin may differ from our registered business address.
When tracking becomes available after dispatch, shipment information is normally sent to the email address supplied during checkout.
Email service@toviqor.com with your order number and tracking information so we can review the available shipment details.
Check the delivery area, mailbox, household members, building reception, neighbors and carrier where appropriate. Contact us if the package remains missing.
Yes. Products may occasionally ship separately because of inventory location, package size or fulfillment requirements.
Contact us immediately. Address changes cannot be guaranteed once fulfillment preparation has begun.
Contact Customer Care as soon as possible, preferably within 12 hours. Changes or cancellations cannot be guaranteed after processing or fulfillment begins.
Returns & Refunds
Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the Return & Refund Policy.
Email service@toviqor.com with your order number, product, reason for return and photographs or video where appropriate.
Do not automatically send items to the registered company address. Customer Care will provide the applicable return destination after approval.
Customers are generally responsible for preference-based return shipping. A qualifying issue resulting from our error will be handled appropriately.
After an approved return is received and inspected, an eligible refund is generally initiated within 5–10 business days. Banks may require additional processing time.
Contact us promptly with your order number and clear photographs or video. We will review the situation and provide an appropriate solution for a confirmed qualifying issue.
Not necessarily. Bottles that have been filled, drunk from or otherwise placed into hygienic use may be restricted from preference-based returns where permitted by law.
No separate restocking fee is charged for an approved eligible return under our stated policy.
Customer Care
Email service@toviqor.com or call 19076152561 during Monday–Sunday, 9:00 AM–7:00 PM China Standard Time (UTC+8).
Include the order number, name used on the order, a concise explanation and any relevant photos, video or tracking information.
No. Never send complete payment-card numbers, security codes or online-banking passwords through ordinary customer-service email.